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Technical Service Account Manager

Date: Oct 9, 2021

Location: Cedar Rapids, Iowa, US, 52404

Company: IFF Family of Companies

Job Description

It’s an exciting time to be part of the IFF family.  We are looking for dedicated and passionate individuals to join our Grain Processing team.


We offer a comprehensive benefits package which includes medical, dental, vision, 401k with generous company match, separate retirement account, vacation, paid holidays and a bonus plan.


The TSAM will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.


Key Responsibilities include (but are not limited to):
•    Help customers optimize enzyme/yeast performance through routine plant visits to perform process audits and lab analysis.
•    Provide training and guidance to the customer for product selection and application optimization.
•    Analyze process and lab data to make recommendations for improvement to the process.
•    Develop tools or models to improve data analysis.  
•    Help develop and execute account plans.
•    Assess business development opportunities from a commercial and technical perspective.
•    Establish/maintain strong contacts both externally (at customer) and internally with sales, marketing, R&D.

Job Requirements

•    BS or MS in science (Biology, Microbiology, Chemistry, etc.) or technical (Engineering, etc.) discipline.
•    3-4 years of relevant experience in an industrial biotechnical environment (Enzymes, food, fuel alcohol, etc.).
•    Outstanding analytical skills.
•    Proficiency with Office.
•    Proficiency with JMP or other statistical program preferred.
•    Customer service focus with an ability to develop/maintain relationships.
•    Self-motivated and results oriented.
•    Strong organizational skills, able to prioritize in a dynamic environment.
•    Ability to travel 50% or more.

Pre-employment drug screen and background check required.

Nearest Major Market: Cedar Rapids