Account Manager ICG

Role Overview

Are you ready to ignite your sales career in a dynamic and rapidly evolving industry? Do you have a passion for driving growth and building lasting partnerships? If so, we have an exciting opportunity that will allow you to be at the forefront of innovation and contribute to the thriving world of Next Generation Products (NGP).

As we witness the transformative shift towards less harmful alternatives to traditional smoking, we are seeking a dynamic and motivated Key Account Manager to join our team specializing in ingredients for NGP with a keen focus on the e-liquids/vapour segment.

As a Key Account Manager, you will have the chance to play a pivotal role in helping our clients navigate the complexities of this market and achieve their goals. In this position you will have the opportunity to contribute to the continued growth of Irish Country Gold (ICG) in Blackburn by driving revenue growth, generating strategies, and serving as a trusted business partner to our strategic customers.

This is an opportunity to be part of an industry that is reshaping the future. If you are a passionate, results-driven individual who thrives on challenges and believes in the potential of a smoke-free world, then we invite you to join us on this exciting journey.

About You

To be successful in this role you must have 5+ years of customer facing experience in the Flavour, Ingredient or Vape/Tobacco Industry within a sales function.

If you are a creative business developer, skilled at managing a complex portfolio, and take a collaborative approach to exceeding customer expectations, then you could be our next Key Account Manager.

Job Requirements

As a Key Account Manager, you’ll spend your time….

In summary, the role of a Key Account Manager in ICG involves strategic relationship management, revenue generation, market analysis, problem-solving, and a commitment to delivering exceptional service to key clients. This position plays a crucial role in driving our  success and growth within the industry.

Key tasks, roles, and responsibilities within this position:

• Develop and maintain strong relationships with key clients, understanding their unique needs and challenges.
• Serve as the primary point of contact for designated key accounts, ensuring they receive exceptional service and support.
• Create and implement strategic account plans for key account, aligning with their business objectives and growth targets.
• Achieve and exceed sales targets and revenue goals for the assigned key accounts.
• Negotiate contracts, pricing, and terms to maximize profitability while maintaining client satisfaction.
• Stay informed about industry trends, market dynamics, and competitor activities to provide valuable insights and recommendations to clients.
• Conduct market research to identify emerging opportunities and potential threats.
• Address any issues or concerns raised by key accounts promptly and effectively, collaborating with internal teams to find solutions and proactively anticipate and mitigate potential challenges that may affect client relationships.
• Foster effective communication between the client and the ICG team, such as product development, supply chain, and customer support, to ensure seamless service delivery.
• Collaborate with ICG cross-functional teams to execute account strategies and deliver on commitments.
• Analyze sales data jointly with Finance, market trends, and client performance metrics to assess account health and identify areas for improvements.
• Monitor and measure customer satisfaction and loyalty, taking proactive steps to enhance the client experience.
• Manage the financial aspects of key accounts, including forecasting, budgeting, and tracking expenses related to account management activities.
• Prepare regular reports and presentations for both internal and external stakeholders.

Required Skills

• A minimum of 5 years of proven success in sales or relevant customer facing position within the flavor, ingredients, or vape/tobacco industry.
• You are a confident, dynamic, and enthusiastic professional who consistently builds trust through the delivery of commitments.
• Demonstrated excellence in interpersonal communication and problem-solving skills. You should have the capacity to effectively coordinate activities both internally with support teams and externally with customers, setting a positive example for others.
• Solid knowledge of industry trends, companies, and technology, coupled with a genuine passion for the ever-evolving dynamics of the business.
• The ability to nurture effective cross-functional team dynamics, ensuring seamless collaboration among different departments.
• Proficiency in IT and the ability to leverage big data to enhance regional strategic account plans, improve commercial performance, and engage customers more effectively.

Benefits and Compensation

We are committed to providing a competitive compensation and benefit package that reflects the level of the position, rewards contribution and supports our employee’s wellbeing.

Our compensation package for this position includes; competitive base salary, performance based bonus, pension scheme, company car/car allowance, health and wellbeing plan with a range of medical plan options.

IFF is an Equal Opportunity Employer

At ICG, we firmly believe that your individuality is the catalyst for our collective potential. We highly cherish and celebrate the rich tapestry of diversity that encompasses ethnicity, national origin, race, age, gender, and veteran status. Our unwavering commitment is to cultivate an inclusive work environment where every member of our team is empowered to be their true selves without any hindrance, irrespective of their beliefs, gender identity, expression, sexual orientation, or physical abilities.

We invite you to explore more about our inclusive culture and values by visiting our website. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…