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HR SSC Team Lead

Date: Dec 23, 2021

Location: Budapest, HU, 1095

Company: IFF Family of Companies

Job Requirements


HR SSC Team Lead


International Flavors & Fragrances (IFF), a global leader in the design and development of taste and scent experiences enjoyed in thousands of products sold around the world. Its Global Service Center is located in the inner-city of Budapest at Mill Park. This is a great opportunity to shape the future of our HR organization and help us drive a consumer like experience into our organization. You will assist in the daily management of our HR Analysts ensuring service levels are meeting expectations and escalation matters are addressed appropriately.  


What You Will Do


As a HR SSC Team Lead, you will be responsible for:


●    Create an inspiring team environment with an open communication culture
●    Lead and develop HR Analysts within the team 
●    Set clear team goals
●    Oversee day-to-day operation
●    Provide first level of escalation support to HR Analysts, resolving more complex HR questions
●    Play a key role in the onboarding and training of new hires
●    Identify and recommend options for process improvement
●    Monitor team performance and report on metrics
●    Maintain strong relationship with internal and external stakeholders


What You Bring to IFF


In addition to the below, we are seeking energetic, proactive, analytical thinkers with the desire to be part of a dynamic, global organization. 

●    Bachelor’s Degree in HR or related discipline required
●    Knowledge of Human Resources operations and policies 
●    At least 2 years prior experience in HR environment 
●    People Management experience is preferred
●    Prior experience working with contact center related tools such as Service Now and HRIS systems is preferred
●    Ability to quickly learn and become highly proficient with a variety of software applications
●    Excellent interpersonal communication skills
●    Skilled at leading and mentoring others 
●    Ability to make sound decisions in accordance with corporate policies
●    Must have an eye towards continuous improvement and desire to optimize processes and efficiencies within the HR Service Center

What IFF offers


●    A newly established Regional HR service center with horizontal & vertical career development opportunities
●    Competitive salary and remuneration package
●    Continuous training opportunities from day one
●    Attention to the individual as ‘People are our most important assets’ (continuous training, work-life balance, amazing office containing a leisure room, break-out area and a gym in the garden) 
●    Be part of a global industry leading business with 130 years of experience

At IFF, we believe that your uniqueness unleashes our potential.  We are proud to be an Equal Opportunity Employer and are committed to providing a diverse and inclusive workplace.  Visit to learn more about our Equality Policy…