Technical Service Account Manager

Job Description

It's an exciting time to join IFF as our Technical Service Account Manager. The TSAM will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets.

Key responsibilities include (but are not limited to):

• Help customers optimize enzyme/yeast performance through routine plant visits to perform process audits and lab analysis.
• Provide training and guidance to the customer for product selection and application optimization.
• Analyze process and lab data to make recommendations for improvement to the process.
• Develop tools or models to improve data analysis. 
• Help develop and execute account plans.
• Assess business development opportunities from a commercial and technical perspective.
• Establish/maintain strong contacts both externally (at customer) and internally with sales, marketing, R&D.

Long Description

Requirements

• BS or MS in science (Biology, Microbiology, Chemistry, etc.) or technical (Engineering, etc.) discipline.
• 3-4 years of relevant experience in an industrial biotechnical environment (Enzymes, food, fuel alcohol, etc.).
• Outstanding analytical skills.
• Proficiency with Office.
• Proficiency with JMP or other statistical program preferred.
• Customer service focus with an ability to develop/maintain relationships.
• Self-motivated and results oriented.
• Strong organizational skills, able to prioritize in a dynamic environment.
• Ability to travel 50% or more.

Long Description

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit: https://www.iff.com/responsibilities/diversity-equity-inclusion to learn more.