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Technical Service Account Manager- Flexible Location

Date: Apr 1, 2021

Location: Cedar Rapids, Iowa, US, 52404

Company: IFF Family of Companies

Job Description

It’s an exciting time to be part of the IFF Nutrition & Bioscience family (formerly DuPont)! We are looking for dedicated and passionate individuals to join our Grain Processing team as Technical Service Account Managers.


We offer a comprehensive benefits package which includes medical, dental, vision, 401k, vacation, paid holidays and a bonus plan!


As a TSAM you will be directly responsible for providing technical service to existing and new customer accounts within the Carbohydrate Processing and Fuel Alcohol markets. The incumbent will work with customers to optimize the utilization of our product by helping to develop strategic plans. The incumbent will also build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. 


Main responsibilities include, but are not limited to, the following:
•    Help customers optimize enzyme/yeast performance through routine plant visits to perform process audits and lab analysis
•    Provide training and guidance to the customer for product selection and application optimization
•    Analyze process and lab data to make recommendations for improvement to the process
•    Develop tools or models to improve data analysis
•    Help develop and execute account plans
•    Assess business development opportunities from a commercial and technical perspective
•    Establish/maintain strong contacts both externally (at customer) and internally with sales, marketing, R&D

Job Requirements

Minimum Requirements
•    BS or MS in science or technical discipline
•    3+ years of relevant experience in an industrial biotechnical environment (enzymes, food, fuel, alcohol)
•    Outstanding analytical skills
•    Proficiency with MS Office
•    Proficiency with JMP or other statistical program preferred
•    Customer service focus with an ability to develop/maintain relationships
•    Self-motivated and results oriented
•    Strong organizational skills, able to prioritize in a dynamic environment
•    Ability to travel 50% or more

Pre-employment drug screen and background check. 

Nearest Major Market: Cedar Rapids