Share this Job

Customer Service Representative - OPEN TO REMOTE

Date: Jun 11, 2021

Location: Cincinnati, US

Company: IFF Family of Companies

Requisition  ID : 109261 

Job Description

Customer Service Representative Responsibilities:
•    Maintaining a positive, empathetic and professional attitude toward customers at all times.
•    Responding promptly to customer inquiries.
•    Communicating with customers through various channels.
•    Acknowledging and resolving customer complaints.
•    Knowing our products inside and out so that you can answer questions.
•    Processing orders, forms, applications, and requests.
•    Keeping records of customer interactions, transactions, comments and complaints.
•    Communicating and coordinating with colleagues as necessary.
•    Providing feedback on the efficiency of the customer service process.
•    Ensure customer satisfaction and provide professional customer support.


Job Requirements

Customer Service Representative Requirements:
•    High school diploma, general education degree or equivalent.
•    Ability to stay calm when customers are stressed or upset.
•    Handling high volume of emails and/or phone calls
•    Organization skills required.
•    Detail oriented
•    Ability to write and communicate, clearly, effectively and professionally.
•    Comfortable using computers.
•    Experience working with customer support.
•    Oracle experience preferred
•    Industry experience in fine ingredients/ingredients a plus

We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking "what if?" That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.

Visit us at to learn more about how we’re using Uncommon Sense to challenge expected, champion creators, and do more good for people and planet.

Nearest Major Market: Cincinnati