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Customer Service Manager

Date: Sep 15, 2021

Location: DangeSaintRomain, Vienne, FR, 86220

Company: IFF Family of Companies

Job Description

At IFF, the heart of our company is fueled by a sense of discovery, constantly asking “what if?” That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages. 


We are looking for our new Customer Service Manager for our Customer Service Center in Dangé Saint Romain, and we hope it’s you!


The role is located in Dangé-Saint-Romain (86) between Tours and Poitiers in France. This CS team is made of +20 motivated and engaged Customer Service Assistants. If you are Customer oriented, and ready to create new and better ways for the organization to be successful, if you contribute to the Talent development of your CSRs and communicate effectively, if you are results driven and actions oriented, this position is done for you.


Your main missions:

  • You will be responsible for ensuring that customers are satisfied at all time. 
  • You will supervise and manage a dynamic and diverse customer service team, training staff members to provide the highest standards of the customer service and ensuring that all company policies are followed
  • Additional tasks comprise of handling customer inquiries and resolving customer problems. 
  • Your collaboration and communication are key success factors
  • You will have 3 Team Managers as direct reports but overall responsibility for the whole customer service team (20+ employees). You will report to the Regional Customer Service Director EMEA based on the same site. 

Job Requirements

  • Bachelor or master’s degree in business management or equivalent
  • Prior experience managing customer service, logistics or procurement teams in an industrial or manufacturing company
  • People Management experience in a participative management style
  • Business English and French spoken. Excellent verbal and written communication skills
  • Very good knowledge of Microsoft Office package
  • SAP ERP knowledge is a plus
  • Good listener
  • The ability to maintain calm under pressure
  • Efficiency and organization skills
  • International Trade knowledge
  • Knowledge of delivery and payment terms; financial basics