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Key Account Manager

Date: Nov 20, 2021

Location: Dubai, Dubai, AE

Company: IFF Family of Companies

Position Overview


It’s an exciting time to be part of IFF, we are looking for our next Key Account Manager to join our team. Are you passionate about building relationships with IFF accounts that help drive growth & strategy? Would you love to work for a company that is transforming the everyday? If the answer is yes, this may be your next career step! As a Key Account Manager you will create and sustain successful partnerships with IFF key accounts and deliver profitable sales growth by matching customer needs.

Job Requirements


The Account Manager will:


•    Meet or exceed financial metrics; drive for results
•    Be Subject Matter Expert (SME) of assigned customers representing them within IFF
•    Understand customer strategy, brands and how IFF will deliver value to their business
•    Deeply understand IFF’s organization, capabilities, proprietary technologies, resources, product and service offerings
•    Position IFF as a trusted partner by co-creating winning value propositions that satisfy customers’ needs
•    Identify customer needs aligned with IFF solutions
•    Maximize profit levers under his/her control (e.g. prices)
•    Create, present and professionally execute  strategic account plans aligning with Global, Regional and Sub-Regional business objectives. Keep them updated for relevancy
•    Be the face of IFF - Primary contact for customers, maintain and improve IFF’s position and image. Develop deep customer relationships at all levels through intensive networking and providing best in class customer service
•    Identify/create new business opportunities for IFF and develop and execute strategies to generate new sales
•    Accountable for accurate sales forecasts periodically
•    Prepare sales reports and new business activity for IFF Management

Leadership Competencies


•    Customer Focus
•    Cultivating Innovation
•    Interpersonal Savvy
•    Courage
•    Strategic Agility
•    Developing Direct Reports


Other Key Competencies


•    Ability to manage projects from a brief through to submission with thorough understanding of IFF’s strengths, resources and competencies
•    Business and results driven; proactive personality; customer service oriented
•    Persistence to execute long term strategy and patience to deliver results with long development cycles
•    Excellent networking, collaborative and problem solving skills with the ability to coordinate activities of cross functional teams at all levels in the organization
•    Strong entrepreneurial, influencing and negotiating skills
•    Ability to connect customer needs to IFF solutions
•    Industry knowledge of trends, companies, technology with passion for food and flavors
•    Lead virtual teams by engaging, listening, mentoring and developing
•    Excellent oral/written English communication and presentation skills
•    Personality, confidence, enthusiasm and dynamism
•    Emotionally intelligent professional with ability to generate trust by delivering on commitments
•    IT acumen and ability to leverage big data points to enhance commercial performance and customer engagement

Career Development


Paths of Opportunity


Parallel with your performance , there would be opportunities in accordance with your and company expectations. 


Online Learning Tools – Courses such as;

•    Drive for results
•    Planning & organizing
•    Emotional intelligence
•    Customer focus
•    Listening
•    Self starter, Adapt & learn


At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more.