Senior Customer Service Representative (Temporary 6 Months)

Job Overview

We are now looking for a Temporary Senior Customer Service Representative to be a member of IFF Customer Service team in our Gebze site.

Responsibilities;

• Receive and process customer orders, and track them through the IFF internal system,
• Administer and carryout required activities associated with the Purchase Order (PO) management process, status inquiries, pricing and availability, order allocation, and invoicing,
• Respond to customer inquiries, providing technical product information and support; including communicating alternatives,
• Communicates across departments to ensure information is distributed to appropriate parties in a timely manner,
• Liaise with all our manufacturing sites in their different functions (Order Fulfillment, Planning, QC, Shipping, etc) and keep all parties informed about any changes,
• Ensure customer satisfaction and maintain fluent communication channels,
• Maintain and update customer data,
• Deal with the day to day enquiries, i.e. prices, credit notes, complaints etc.,
• Process customer and dealer orders promptly and accurately, including entry, follow up,  and documentation,
• Respond to pricing and availability inquiries, order placement, order processing including entry, invoicing, and inventory status,
• Participate in cross-functional planning initiatives,
• Build brand strength among current and new consumers and dealers.

Job Requirements;

• Good communication and organizational skills,
• Ability to work on own initiative under minimum supervision as well as part of a team,
• Flexibility and proactivity,
• Attention to detail and ability to work to tight deadlines,
• Good computer skills, preferably with knowledge of SAP,
• Experience in customer service, especially in a foreign trade environment,
• Excellent written and oral communication skills in English, and French is preferrable,
• Residence in the Anatolian side of Istanbul or Kocaeli.
   

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.