Administrative Assistant

Long Description

Missions ACHATS

Enregistrement des confirmations de commande

Relances fournisseurs

Gestion des commandes de consommables site

Competences, aptitudes requises et autres

etre apte a travailler en equipe

Avoir le sens des responsabilités,

etre motive (e),

Avoir le sens du service client,

Etre rigoureux, organise(e),

Etre autonome, polyvalent (e),

Etre reactif,

Avoir un bon niveau d anglais ecrit et parle,

Avoir la maitrise du Pack Office,

Long Description

Missions : etre un pivot entre les deux services (achats et ADV). Assurer le traitement ainsi que le suivi des commandes. Participer au projet d  amelioration continue du flux de commande ainsi qu a l integration des nouveaux projets.

ADV

Prise en charge des commandes clients et des demandes d echantillon (email, portails clients)

Saisie des commandes dans notre systeme informatique (et double check)

Suivi de commande (en relation avec la production)

Confirmation de commandes (email, portail clients)

Suivi des Key Performance Indicators specifiques au service ADV

Suivi des livraisons de nos clients Gold et Silver,

Collaboration au projet d amelioration continue du service (flux commande, gestion des non-conformites)

Missions diverses (mises à jour des dossiers clients, demandes de cotations transport)

Relance de paiement

MSDS

Job Description

What if...What if you could build a career at a company that has locations all over the world... yet is recognized for its deep commitment to each of the communities in which it is located? What if you could help customers all over the world experience new and remarkable scents and tastes? What if you could be part of a company that has been around for more than a century, but has never stopped transforming the everyday?

Now you can...

 
About You:

As a Sales Service Representative, you will demonstrate excellent interpersonal skills by building customer relationships at relevant levels and providing customer support for issues with maximum efficiency and accuracy. To be successful in this position, you will have 7+ years' expeience in sales service and/or supply chain customer service and a 4-year Bachelor's Degree. You will also have excellent organizational and project coordination skills along with the ability to prioritize tasks effectively and manage pressure to meet deadlines.

Job Requirements

Required Skills 

•STRATEGIC SKILLS
                Decision Quality
                - Make good decisions based upon a mixture of data, analysis, experiences & people's opinion.
                Problem Solving
                - Solve situations with minimum noise and without damaging relationship; diplomatic.
•ORGANIZATIONAL POSITION SKILLS
                Career Ambition
                - Ability to react well when exposure to new tasks that build new skills.
•OPERATING SKILLS
                Informing
                - Provide assertive information, briefly.
                Time Management
                - Use time effectively and efficiently. Concentrates efforts on the more important priorities
•ORGANIZATIONAL POSITIONING SKILLS
                Organizational Agility
                - Knows about how organization works (who to go to within)
•PERSONAL AND INTERPERSONAL SKILLS
                Customer Focus
                - Acts with customers in mind, be customer-oriented and responsive.
                Interpersonal Savvy
                - Relates well to all kinds of people. Interact positively and work effectively with others through good verbal and non-verbal communication, listening and assertiveness.
                Negotiating
                - Ability to negotiate in tough situations, with Both internal and external groups.

Required Experience: 

•Background/Academic Qualification: University degree 
•7+ years Experience: Previous Sales Service and/or Supply Chain Customer Service Experience 
•Foreign Languages: English and any local language relevant for role
•Computing skills (Word, Excel, Powerpoint); SAP
•Financial Skills (quotes/ pricing/ budgeting & forecasting processes)

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…