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Customer Service Coordinator (Temp)

Date: Sep 12, 2021

Location: Haverhill, GB

Company: IFF Family of Companies

Requisition  ID : 92961 

Job Description

We are currently seeking a Customer Services Coordinator on a temporary basis for up to 12 months. The purpose of this position is to create and maintain relationships with customers whilst providing the highest level of support. This busy and rewarding role would suit a customer focused, hands-on and pro-active individual who learns quickly and has the ability to get things done in a dynamic environment.


Responsibilities include:
•Accurately processing and tracking of customer orders in SAP and other IFF internal systems
•Dealing with all day to day enquiries, i.e. order amendments/ credit notes, C of A' etc.
•Loading and acknowledging order related complaints and updating the customer regularly on status
•Evaluating customer priorities and endeavouring to achieve customer needs bearing in mind IFF business goals
•Liaising/coordinating with other functions to meet customer requirements both within the UK group and with other Affiliates
•Maintaining up to date and accurate data within SAP (e.g. Customer details, packaging information etc.) 
•Preparing and sending general documentations to customers i.e. copies of invoices, POD’s etc
•Providing support for the commercial teams (e.g. occasional customer visits, providing data on order patterns, on time deliveries etc., assisting with NPI’s introduction, coordinating with CPD/Sales team on trial productions)

Job Requirements



Required Skills:
•Ability to effectively communicate with other individuals at all levels
•Excellent attention to detail
•Excellent organisational skills
•Ability to work on own initiative with minimal supervision as well as part of a team
•Ability to react positively to tight deadlines


Required Experience:
•Proven experience within a fast-paced customer service environment (ideally from a manufacturing backgroud)
•GCSE (A-C) or equivalent


Preferred (optional):
•Prior working Knowledge of SAP


At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more… 

We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking "what if?" That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages.

Visit us at to learn more about how we’re using Uncommon Sense to challenge expected, champion creators, and do more good for people and planet.