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Senior Specialist - Service Desk

Date: Aug 30, 2021

Location: Hyderabad, IN, 500081

Company: IFF Family of Companies

Req ID: 144021

Job Description

Are you passionate about service excellence? Would you love to work for a global organisation that is doing more good for people and planet?

IFF is a global leader in food, beverage, health, biosciences and sensorial experiences. We are now seeking a highly motivated and results driven individual to join our Finance function as Senior Specialist – Service Desk.

Your Focus
As Specialist based out of our Finance Shared Service Center in Hyderabad, India, you will be responsible for processing invoices, manage end-to-end accounts payable and maintain the quality of the process.

The role reports to Operations Leader.


How you will contribute

  • Manage end-to-end accounts payable process.
  • Collaborate with internal stakeholders to collate information and revert to email or calls.
  • Investigate on related issues highlighted e.g., non-payment or delay in payment of invoices.
  • Confident to interact with suppliers or plant managers and buyers on pending invoices, as required.
  • Respond to emails or calls received at customer service desk from suppliers and external stakeholders.
  • Take on assigned request or task and assume ownership to complete activity.
  • Process invoices, in case quired or any other activity assigned by supervisor from time-to-time.
  • Issue Investigation and follow-up for resolution. 
  • Identify and suggest Process improvement ideas.
  • Ad-hoc activities assigned by team supervisor.

Job Requirements

What you will need to be successful

  • Master’s or Bachelor Degree in Commerce, MBA, CA Intermediate or ICWA Intermediate
  • Minimum 5 years’ experience in Accounts Payable
  • Well versed with end-to-end accounts payable process.
  • Ability to investigate on issues, identify root cause and problem solving. 
  • Good liaison and engagement and analytical skills.
  • Well-organized, assume ownership to complete activity.
  • Good communicate skills both written and spoken 
  • Meticulous, accurate, detail oriented and good follow-up skills.
  • Good command in Microsoft suite, Excel and Word.
  • Flexible to work in any shift hours as assigned.
  • Knowledge of India accounts payable
  • Sound knowledge in SAP FICO.



IFF is an Equal Opportunity Employer.


At IFF, we believe that your uniqueness unleashes our potential.  We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more