Customer Service Representative

As a Customer Service Executive, you will be responsible for order processing with a high level of accuracy and timeliness. 

Responsibility
•    Order management: order entry, provide order acknowledgements to customers/affiliates
•    Set up customer info records for order entry; listing, customer material no & description, price, etc
•    Co-ordinate the creation or extension of new sold/bill for us in plants
•    Raise SAP Notifications for customer complaints
•    Issue debit and credit notes in compliance with the approval process
•    Arrange courier of customer pre/co shipment samples
•    Input Late order reason (LOR) for orders with late delivery
•    Quote ITP own use to Affiliates
•    Liaise with customers on order changes, enquires and any requests.
•    Monitor orders for prompt shipment, liaise with shipping implants for timely booking, customer
•    request for documentation
•    Negotiate the Letter of credit
•    Generate ZOOGN report for shipping

Requirements

•    Min. Diploma in Business Administration, Marketing, Supply chain, Logistics
•    Min. 2 years of customer service or supply chain experience in a manufacturing or trading environment
•    Good Spoken and Written communications
•    Responsible and task-oriented
•    Attentive to details
•    Keen learner and able to work independently
•    Team –player
•    Pleasant personality

Preferred:
•    Knowledge of SAP (SD)
•    Spoken Mandarin
•    Shipping Knowledge