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Account Manager

Date: Oct 7, 2021

Location: Milan, IT

Company: IFF Family of Companies

Job Description

As an Account Manager you are responsible for a number of important Regional and local Flavor and Ingredients accounts. In addition you will be part of Global account teams. You will take care of managing the sales to these accounts effectively; with the goal to ensure growth of the business with them. You will work in close cooperation with Operations, Creation and Applications and Marketing departments within IFF. In this role you report into the Category Commercial Leader. 

Major Responsibilities

  • Manage the customer relationship. 
  • Achieve profitable sales growth with the customer. 
  • Optimize order patterns for customer and IFF (Strive to reduce the number of small orders). 
  • Provide accurate sales forecasts. 
  • Responsible for quotes and pricing negotiations, ensuring that the minimum sales prices are achieved. 
  • Accountable for all communications with the customer and constantly keep Customer Service and Operations departments updated to ensure timely delivery of orders and all documents related to legal and quality issues and specifications. 
  • Responsible for achieving the growth targets agreed by winning new business (and keep /ring fence current sales). 
  • Overall manage the relationships between the different functions from the customer and IFF. 
  • Take ownership of the core team which includes the Commercial Support and the Technical & Marketing support individuals attached to each account. 
  • Provide (on time) together with Marketing, Sensory Consumer Insight and Creative and Application Department all information necessary all matters relating to the service of the accounts. This includes: 
    • Presentations to customers 
    • Arranging customer visits / workshops 
    • Keeping the customer up to date at all times 
  • Responsible for the receipt of opportunities and projects into IFF and their accurate and detailed entry into the IFF project system ensuring that all required information is “first time right”. This includes opportunities entered by Support staff. 
  •  Manage the relationship with Creation, Application and other departments and monitor project progress. 
  • Responsible for the project pipeline and the accurate and timely use and maintenance of all information entered into the project management system. 
  • Develop account plans for the most important accounts. 
  • Attend, on request, category team meetings and provide feedback to the local teams. 

Required Skills

  • Bachelor’s degree in Food Technology, Chemistry, Chemical Engineering, Business Management majoring in Sales or Marketing or any other relevant discipline. 
  • Strong presentation skills, ability to work with different levels or functions within the organization, familiar with senior management reporting. 
  • High passion in flavor, ingredients or food industry. 
  • Good oral and written communication skills.  
  • Strong interpersonal and negotiation skills are desirable. 
  • Proficient in Microsoft office e.g.: Office, Access, Excel or PowerPoint. 
  • Have a valid driving license and willing to travel.

Required Experience

  • Minimum 2-5 years of sales experience in the flavor/food ingredients industry 
  • Demonstrated competency in managing multiple projects simultaneously 
  • Candidates with existing network and client base will be highly advantageous 


We are IFF. We are the catalyst for discoveries that spark the senses and transform the everyday. International Flavors & Fragrances Inc. is a leading innovator of sensorial experiences that move the world. At the heart of our company, we are fueled by a sense of discovery, constantly asking "what if?" That passion for exploration drives us to co-create unique scents and tastes in fine fragrances and beauty, detergents and household goods, as well as beloved foods and beverages. Our 7,300 team members globally take advantage of leading consumer insights, research and development, creative expertise, and customer intimacy to develop differentiated products. 

Dreamers and doers, we work tirelessly to discover flavors and fragrances that inspire customers and delight consumers. We are fueled by our four corporate values of passion, creativity, expertise and empowerment. It is the unique blend of these values that make us IFF. These qualities can be seen and felt throughout our amazing 129 year history and will continue to guide us as we explore our limitless possibilities and develop new-to-world solutions that enhance the lives of millions around the globe.  

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more…