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Key Account Manager

Date: May 2, 2021

Location: Mumbai, Maharashtra, IN, 400076

Company: IFF Family of Companies

Job Scope

At IFF, we work tirelessly to discover flavors and fragrances that inspire customers and delight consumers. Passionate, creative, empowered and expert, we are constantly looking for new challenges—and developing new-to-world solutions that answer them.  


As an Account Manager you are responsible for a number of important Local customers. You will take care of managing the sales to these accounts effectively; with the goal to ensure growth of the business with them. You will work in close cooperation with Operations, Creation and Applications and Marketing departments within IFF. 

Job Description

Major responsibilities


  • Understand the specific customer and market environment.
  • Understand specific customer activities, strategies, brands, markets, consumers via multiple sources.
  • Develop awareness and understanding of multi-level cross-functional customer organization focusing on building enhanced relationships with key customer decision makers/influencers and develop customer intimacy plan.
  • Develop and execute commercial Go 2 Market strategy for allocated customer portfolio. 
  • Set clear commercial targets (Sales/GP/EP) annually aligned to strategic plan.
  • Evaluate and decide on final submissions with SDG and Creative teams.
  • Generate proposal/price aligned with category margin guidelines or pricing officer
  • Communicate project results and/or organize internal debrief.
  • Coordinate win/loss analysis and share project learnings via Knowledge management system.
  • Ensure client supply chain objectives, processes, organization, scorecards are well communicated to IFF Operations.
  • Ensure optimal working capital management (payment terms agreements, monthly awareness of AR status and support/intervene when required).
  • Have a clear understanding of customer regulatory requirements/changes and regularly inform GRA/C&A.
  • Drive personal development. Partner with manager to ensure SMART objectives are aligned to the business and a development plan is in place to drive growth.
  • Provide on-going input on sales forecast by capturing data in SFT tool and providing formal quarterly  review and annual budget.
  • Monitor Account sales performance (monthly/quarterly/annually) and provide strategic project updates to line management.
  • Manage own cost center budget/control expenses.
  • Implement price increases in line with country regional strategies.


Required Skills 



  • Bachelors / Maters in Business Management majoring in Sales or Marketing or any other relevant discipline 
  • Ability to deal with basic financial concepts/processes (pricing/margin/forecasting) and work with IT systems.
  • Passion in fragrances with strong interests in product development, consumers and market understanding (Marketing/R&D/CI).
  • Sound fragrance knowledge and olfactive skills.
  • Excellent negotiation skills.
  • Positive attitute, collaborative working ability, proven interpersonal skills.


At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more… 

Required Experience

  • Between 4-6 years in the Fragrance Industry in Sales /Evaluation/Technical/Marketing
  • Between 6-8 years of Sales experience in other industries preferably FMCG, Aroma Chemical etc.