Key Account Manager - Pharma Solutions

Date: Feb 12, 2024

Location: Mumbai, IN, 400051

Company: IFF Family of Companies

Req ID: 492639

Job Description

Are you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry.


We are looking for a dedicated and passionate individual to join our Pharma Solutions team as Key Account Manager. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better world!


Your Focus
As Key Account Manager, you will help in building relationships and programs that support and drive growth for pharmaceutical and nutraceutical customers in India and potentially other countries in the South Asia region.


The role is Mumbai based and will report to Regional Commercial Leader.

How you will Contribute

  • Understand and leverage IFF’s strategy, values, organization, capabilities, proprietary technologies, resources, product and service offerings.
  • Position IFF as a strategic trusted partner by co-creating winning value propositions that satisfy customer needs and support them to achieve their objectives.
  • Identify/create new business opportunities for the company, develop and execute strategies to generate new sales and help the company to achieve its financial goals.
  • Identify customer needs aligned with the company solutions. Develop deep customer relationships at all levels through intensive networking and providing best in class customer service.
  • Strive to understand customer strategy, brands, potential and how the company will deliver value to their business.
  • Create, present and professionally execute account plans aligned with business objectives. Keep plans updated to maintain relevancy.
  • Be accountable for accurate periodic sales forecasts and understanding of variances to forecasts and budgets.
  • Prepare sales reports and new business activity reports for the company management.
  • Leverage internal resources, understand the company's organization, capabilities, proprietary technologies, product and service offerings.
  • Primary contact for customers, maintain and improve the company's position and image.
  • Establish productive, professional relationships with Key personnel in assigned customer accounts.
  • Specify market requirements for current and future products by conducting market research supported by on-going visits to customers.
  • Manage the entire product line life cycle from strategic planning to tactical activities.
  • Drive top-line revenue growth of your customer portfolio and overall market adoption of IFF products while managing the day-to-day customer interactions.
  • Develop and manage a strong network of customers, establish relationships of trust and adding value for the customer by providing personalized expertise and solutions.
  • Fully recognizes oneself in IFF’s core values and cultural signature: Customer centricity, Creativity, Speed of execution, Entrepreneurship, Quality.
  • Find, approach, and engage with new customers globally, identifying new business opportunities; Build and convey compelling value propositions for our API’s and Excipients.
  • Consistently deliver on monthly and annual Territory demand sales and profit targets.

Job Requirements

What you will need to be successful

  • Master’s degree in Pharmacy from reputed Pharmaceutical College in India.
  • Atleast 15 years of experience in Business Development and Selling of Pharmaceutical APIs and Excipients to Pharmaceutical and Nutraceutical Manufacturers in Indian Pharmaceutical Industry.
  • Business Management or MBA degree will be an added advantage. 
  • Experience with customers engagement and key account management. 
  • Business to Business sales experience in a commercial and technical sales environment.
  • Knowledge of pharmaceutical industry trends, companies, technology.
  • Proven value selling and negotiation skills.
  • Strong interpersonal skills, networking ability and team player.
  • Effective listening, verbal and written communication, and presentation skills.
  • Well versed with Microsoft applications (Excel, Word, Powerpoint).
  • Willing to travel extensively (15-20 days in a month minimum).


IFF is an Equal Opportunity Employer.


At IFF, we believe that your uniqueness unleashes our potential.  We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more.