Manager, Consumer Insights, North America

Date: May 8, 2024

Location: New York, NY, US, 10019

Company: IFF Family of Companies

Job Description

Do you enjoy being part of a highly collaborative cross-functional team? Are you passionate about consumer-centricity and integrating consumer research into all aspects of product design? Do you have proven success in designing and executing primary consumer research that builds winning products & product experiences that truly delight consumers and help to make life better? If so, our Consumer Insights Manager, Personal Care position located in our scent division offices in New York City or Bell Works in Holmdel, New Jersey could be a great fit. 

How you will contribute

  • Collaborate with Commercial, Marketing, and Scent Design teams to Lead Body Care consumer insights projects end-to-end for global, regional, and local customers.
  • Design and execute consumer research to deliver against information gaps, inspire creative development, and validate fragrance solutions.
  • Manage fieldwork logistics, vendors, statistical analysis of data, budget and database management.
  • Convert data into knowledge and knowledge into actionable insights that effectively support the business decision-making process.
  • Share results and learning that help IFF target customer opportunities to drive business growth.

Job Requirements

What you will need to be successful

  • A high level of energy, enthusiasm, and self-motivation to drive project timeliness & success.
  • Be solution-oriented, focus on creative ways to design studies that bring new ways of thinking, connecting with consumers, and delivering actionable insights.
  • Meticulous with numbers and attention to details 
  • Excellent interpersonal, story-telling, and written skills, with proven ability to influence business teams to drive impactful solutions.
  • Demonstrated ability to create strategies or action plans from consumer and market insights.
  • Demonstrated ability to build effective relationships or partnerships across multiple functional areas in a matrix environment.
  • Advanced understanding of consumer and sensory methodologies inclusive of qualitative and quantitative techniques
  • Ability to critically analyze and extract data for business insights

Compensation Range: ~130k

Long Description

Job Requirements

  • Minimum 6-10 years of primary consumer research experience in a relevant industry – fragrance, consumer packaged goods, trends agency or body care products a plus.
  • Bachelor's degree or above in Market Research, Statistics, Psychology, Marketing, Behavioral Sciences, or any other relevant discipline, master’s degree a plus.
  • Proficient in analytical software such as SPSS, JMP or XLSTAT
  • Advanced skills in MS Office applications – Teams, PowerPoint, Excel, and Word
  • In-depth understanding of inferential and multivariate statistics and experimental design
  • Fluent in English (written and verbal)

We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit to learn more.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City