Director QP&A and BPI

Job Description

At IFF , an industry leader in food, beverage, health, biosciences and sensorial experiences, science and creativity meet to create essential solutions for a better world – from global icons to unexpected innovations and experiences. With the beauty of art and the precision of science, we are an international collective of thinkers who partners with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves. Together, we will #DoMoreGood for people and planet. Learn more at iff.com, Twitter, Facebook, Instagram, and LinkedIn. (NYSE: IFF)

The QP&A and Business Process Improvement Sr. Director is responsible for establishing a culture of continuous improvement across the Global Business Services network including the development and rollout of programs and methodologies (i.e. Six Sigma, Lean, etc.) in the GBS to drive material financial benefit, quality, controls and compliance. The role is accountable for defining and monitoring quality metric, create and implement action plans for any areas of improvement identified through the regular process/quality audits. This individual will own and support GBS Initiatives directed to blurring the lines between countries and functions supported, generating financial benefits through centralization, standardization and automation of streamlined processes across GBS Centers. Partner with leaders across the organization to work as a liaison between them and GBS functions to ensure performance objectives are met.

• Establish a continuous improvement culture inclusive of conducting development trainings (Lean, Six Sigma, etc.)
• Monitor performance quality against goals and objectives to ensure that results and expectations are met and exceeded.
• Analyze and communicate areas of opportunity, including corrective/preventive action plans to reach goals.
• Ensure consistency and drive standardization and best practices across GBS centers by collaborating with operations leaders, GBS functional leadership, SMEs and Quality team and site SMEs as required.
• Develop recommendations and implementing enhancements to the GBS QMS including methodology, training, tools and processes used in the quality organization. 
• Lead root cause analysis to create scalable, lasting solutions to operational problems.
• Contribute to the development of a repeatable model for operational issue resolution.
• Generate BPI projects/initiatives to improve performance across all functions.
• Lead Enterprise scale BPI initiatives within GBS, from concept refinement, introduction and buy-in, achieving GBS executive sponsorship, project scoping, phasing and implementation, milestone development, success measurement and control plans.
• Develop business process management playbooks and documentation to ensure understanding of processes by stakeholder and end users.
• Develop relationships with internal stakeholders and resources to collaborate and influence desired outcomes that benefit the GBS organization.
• Build and manage a team with appropriate resources.
• Support transition due diligence processes to GBS when required. Tasks include participation on the discovery phase, plan and assign quality resources to participate during the transition, documentation, supervise process audits, and improvement resulting of such observations
• Travel: 40%

Job Requirements

• Budgetary responsibilities for the QP&A and BPI Department
• Monitor, analyze and make recommendations for operational activities that will improve quality indicators that result in improved GBS and company performance.
• Facilitate regularly scheduled team evaluations that are directed at improving quality metrics, providing constructive feedback.
• Collaborates with departments to develop performance targets and evaluate their outcomes.
• Ensures that department priorities are aligned with GBS Senior Leadership, Functional Departments and Strategic Initiatives 
• Budgetary responsibilities for the QP&A and BPI Department
• Monitor, analyze and make recommendations for operational activities that will improve quality indicators that result in improved GBS and company performance.
• Facilitate regularly scheduled team evaluations that are directed at improving quality metrics, providing constructive feedback.
• Collaborates with departments to develop performance targets and evaluate their outcomes.
• Ensures that department priorities are aligned with GBS Senior Leadership, Functional Departments and Strategic Initiatives 
• Identify process inefficiencies and recommend appropriate solutions.
• Guide teams in creating, designing, and formatting improvements needed to describe system changes.
• Compile monthly/required statistical and narrative reports.
• Lead the implementation of operational strategies and objectives across multiple departments.
• Lead cross-functional team to design and implement new processes.
• Collaborate with executive and business leaders to develop comprehensive and functional strategic plans aimed at attaining optimum performance while maintaining an aggressive approach to cost maintenance/reduction.
• Facilitates sessions with users, SMEs, and/or business owners to extract key business requirements
• Develop (if needed), assess and utilize analysis opportunities based on all available data to support the strategy development of opportunities for process, performance and efficiency improvements.
• Review business strategy and identify gaps to proactively increase speed to identification of issues.
• Evaluate process documentation, applications used, application dependencies, other process interdependencies to develop “current state and optimal process design.
• Perform other duties as assigned

• 10+ Years of experience in Continuous Improvement Methodologies (SS, Lean, Kaizen)
• 5+ years of experience in Quality Improvement
• 5+ Years on a leadership role, ideally within QP&A or BPI
• Quality and BPI experience with a concentration on BPO/contact center/Shared Services environments 
• Bachelor’s degree in Business Administration, Industrial Engineering or any related field
• Master’s degree Preferable
• Six Sigma/Lean or PMO Certification desirable
• Strong analytical skills
• Knowledge of current technologies, SOP/policy/procedures development
• Transformational change experience 
• Strong presentation skills (Clients and Executives)
• Strong written and verbal communication skills

Compensation ($202,560 - 227,880) is based on a variety of factors including but not limited to work experience, skills, certifications, and location.