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Sensory & Consumer Insights Lead

Date: May 27, 2023

Location: Philiadephia, PA, US, 19513

Company: IFF Family of Companies

Requisition  ID : 486661 

Job Description


Tastepoint is fueled by passion and enhanced by the technology and insights of IFF. Our purpose is to be the spark that advances our customers. We're an agile, energetic product development partner with a fresh perspective. Tastepoint captures the essence of our customers' ideas, and the imagination of their consumers. Together, we'll create a fresh take on taste. We solve customer challenges and craft consumer delight.


It’s an exciting time to be part of IFF, we are looking for our next Sensory & Consumer Insights Lead to become part of our industry-leading team in Philadelphia, PA.


The individual in this role will be responsible for managing the Tastepoint Sensory & Consumer Insights (SCI) team. They will ensure that activities and projects are aligned with business opportunities and corporate strategies. The person in this role represents the voice of the consumer within Tastepoint and helps to drive sales by developing research designs to meet the needs of customers and delight consumers. Overall function includes, to provide valid and reliable information to customers and Tastepoint product developers (flavorists and applications food technologists) relating to sensory evaluation. This department is responsible for supporting product development projects through difference testing, descriptive profiling, and consumer research.  


Responsibilities include conducting and overseeing sensory panels to support key project opportunities, collecting test data in a computerized format for statistical analysis, interpreting and communicating test results from difference, consumer and descriptive evaluations, and maintaining updated records of sensory testing. Responsibilities also include networking within IFF to leverage learnings, strengthen skills and continuously improve our capabilities. 

This position is accountable for ensuring standards of quality that meet or exceed customer expectations by adhering to strict testing protocols that have been validated for accuracy & reliability. This role ensures compliance with Tastepoint by IFF safety and security policies and manage relationships with other Sensory Scientists within company and amongst customers. Some travel is anticipated in this role (<10%). 



  • Partner and collaborate within matrixed organization with cross functional teams by seeking input from others and leveraging communication and influencing skills to provide a thoughtful and holistic perspective as well as provide sensory/consumer guidance to support the goals of various projects.
  • Manage direct reports in the department, assist in their career development through mentoring and coaching.
  • Design and conduct studies using descriptive analysis, discrimination testing and consumer testing to meet specific project objectives.
  • Apply Scientific Method to provide solutions.
  • Analyze all technical aspects of projects and recommend methods and techniques to be used and principles to be applied.
  • Write experimental reports.
  • Perform analysis and interpret test results; form conclusions on experiments conducted and present findings.
  • Prepare and present presentations to customers and internal stakeholders and provide recommendations.
  • Work with the sensory staff to improve research skills and to increase understanding of techniques and procedures utilized.
  • Remain current within industry to advance practices and procedures 
  • Adhere to all safety and quality requirements; enhance site safety.

Job Requirements


  • Master’s degree or bachelor’s degree (Biological, Chemical, Food Science, Sensory Science or related field), plus 7-10 years in Sensory with proven track record and strong applied statistics knowledge and experience.
  • 3+ years of experience managing teams through coaching, mentoring and empowerment
  • Ability to decipher and apply market data, trends, social listening, and external insights to action sensory and consumer product testing approaches
  • Advanced knowledge/expertise of Sensory and Consumer Research (Discriminative, Hedonic, Descriptive and Affective methods) as well as Consumer testing (CLT, HUT) and analysis techniques.
  • Experience in sensory analysis of food materials is essential; experience in applied statistics, analytical chemistry, method development and product development are desirable. 
  • Excellent statistical data analysis skills and expertise with statistical tools and software (XLSTAT)
  • Exceptional communication and presentation skills.
  • Knowledge/experience with data science tools and methods.
  • Excellent communication skills: Presents information/ideas to individuals or groups in an articulate, straightforward, and organized way.
  • Conceptual capacity/flexibility – Quickly grasps different concepts.
  • Curious, knowledgeable, and creative mindset and is seen as someone who applies knowledge creatively and intelligently to the solution of problems.

We are a global leader in taste, scent and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

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