Specialist II , Quality

Job Description

Specialist II , Quality - Rochester, NY 

Our Global Quality Assurance team based in Rochester NY is looking for a Quality Specialist, excited to help drive business forward.  This individual will be a dedicated, curious and versatile person with a passion for performance and an eye for detail. The individual will communicate and interact globally with Supply Chain, Sales, and Manufacturing organizations and works independently to maintain systems and address internal and external customer needs
As part of our Quality Assurance team, this individual will work on maintaining and improving our Quality Systems, communicate cross-functionally with our Quality Organization, Supply Chain, and Regulatory teams around the world to meet both internal and external customer needs. 

Responsibilities may include:

• Maintenance of SAP material master and other related master data
• Product and safety label documentation
• Support of customer inquiries and questionnaires
• Support and maintenance of regulatory and quality documentation
• Work with team leaders in identifying and accomplishing project/system needs
• Contribute to and maintain various Quality Systems databases
• Support customer complaint investigations.

Job Requirements

This individual must have initiative to follow up on internal and external customer requests promptly.  This individual should be highly proficient at managing information, data and systems. This individual typically works independently to identify and accomplish tasks and projects with management and cross-functional teams. 

Requirements for the role (skills and abilities):

• Demonstrate the ability to work within a team
• Have excellent reading, writing and communication skills
• Demonstrate strong proficiency in common office software (Word, Excel, Outlook, etc.)Proficient at managing information, data and systems
• Work accurately in a fast-paced environment
• Able to work independently on routine work
• Degree in business or technical field or equivalent combination of education and experience with preferably a background in Quality Assurance and/or Quality Control
• Experience with SAP, SharePoint, Lotus Notes databases
• Knowledge of Industry & Regulation
• Strong technical writing experience strongly preferred (minimum conversational English required).
• Solid experience as an Customer Quality Administrator, while having proven skills in Customer Quality responsibilities. 
• Demonstrated engagement in team meetings, owner small scale projects and participating in larger projects, this remote and face to face. Ability to demonstrate to act as SME (Subject Matter Expert) within the team on selected topics.
• Ability to provide training and guidance to the relevant Customer Quality staff in the region
• Independently leads Regional and global improvement projects and acts as a facilitator for Global improvement projects of the specialism.

Key Competencies:

• Customer Focus Timely Decision Making 
• Planning 
• Problem Solving 
• Presentation Skills 
• Negotiating  
• Priority Setting

Compensation ($60,000 - $70,000 ) is based on a variety of factors including, but not limited to work experience, skills, certifications, and location.

While we are interested in all qualified candidates with the potential to work in the United States, we are not able to sponsor visas. Additionally, to qualify for this position, you must be proficient in English, including reading, writing, and verbal communication.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…