Application Specialist, Pharma Solutions

Date: Feb 11, 2024

Location: Shanghai, CN

Company: IFF Family of Companies

Job Description

IFF Pharma Solutions is one of 4 divisions of the company, focused on developing the most essential pharmaceutical, dietary supplement, and industrial polymer solutions.  Our leading excipient brands, such as METHOCEL, AVICEL, ETHOCEL, POLYOX and Ac-Di-Sol, are found in 1 out of every 3 tablets in the world; we have a broad plant-based portfolio for a variety of supplement applications. 


With a passion for science and creativity, we seek to deliver the answers our customers need so they can produce life-saving drugs, everyday wellness solutions and vital consumer products.  Deep polymer and applications expertise mean we dig deeper to ensure performance and process benefits for customer formulations. And with our commitment to quality, reliability, and sustainability, we can deliver solutions that help benefit our world. Come join us!


To know more about Pharma Solutions, pls visit or


Your focus:

  • Responsible for technical growth and technical support projects at assigned customers, while working in close cooperation with respective Account Managers. Play an important role with pharmaceutical customers, representing technical community as problem-solvers. Be often the first to identify new opportunities and work with the Product and Process R&D groups to develop new products or process technology to support the customers.   
  • Provide the critical link between customers and technical expertise from troubleshooting, to supporting processing of existing products at customers, to defining new product applications and modifying existing products to meet new customer needs.
  • How you will contribute and lead:
  • Partner with the commercial team to understand how he/she can help deliver/exceed the business plan, by developing customer intimacy and generating/presenting relevant, credible, high quality technical information for targeted customers. 
  • Constantly engaged with customers, building productive and collaborative trust-based relationships with the assigned accounts.
  • Cover immediate action/troubleshooting at customers in close cooperation with sales, research and manufacturing activities, including sampling, identifying problem source and reporting. 
  • Participate in and follow application and product development activities. Leads implementation at core customers in cooperation with other AD&I Scientist /R&D colleagues and in alignment with the business strategy. 
  • Ensure product quality and performance standards meet customer needs through continuous evaluation of product. Handle customer specification requests, and accesses QA/QC data and information. 
  • Work closely with customers to ensure existing products are running smoothly and to position new products and technologies. 
  • Present technical papers at conferences, in webinars and in other external situations in order to promote IFF products and technology.
  • Work closely with regulatory team to support the product registration, technical consulting and communication with local regulatory authorities, such as ChP and exert technical impacts on regulatory representing IFF.

Job Requirements

What you will need to be successful:

  • Master’s degree or above (Ph.D. is preferred) in Pharmaceutical Science or related industry fields.
  • At least 3 years of hands-on experience working in a pharmaceutical company or industrial similar position.
  • Industry experience in formulation of immediate and modified release oral solid dosage forms. Knowledge in nutraceuticals is a plus. 
  • Industry experience in formulation of liquid suspension & semi-sloid dosage forms, such as gel, scream, lotion is a plus.
  • Ability to influence customer’s decision in selecting excipients in their drug products.
  • Trouble-shooter and solution provider are to customers using our products in drug products.  
  • Technical service and development experience is strongly preferred.
  • Travel 40~60% mainly within Great China but may expand to Asia Pacific or globe. 
  • Good English & mandarin skill.


IFF is an Equal Opportunity Employer.

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more…