Product Experience Manager

Date: Jul 11, 2024

Location: Shanghai, CN, 200062

Company: IFF Family of Companies

Job Description

As Product Experience (PX) Researchers, we represent the voice of the consumer within IFF and help to drive regional sales by implementing research designs and effectively managing resources to ensure we create optimal products people love.  
IFF PX GA Flavors is looking for a Product Experience Manager for the site in Shanghai, China.  Are you passionate about sensory and consumer insights and how they can impact product design, development, and formulation of great products consumers truly want? 

As Product Experience Manager, you will proactively identify current gaps and opportunities in PX capabilities and insights based on competitive analysis, IFF commercial strategy and key customer needs. You will be responsible for the proposal, definition, and execution of these insights in alignment with business opportunities and corporate strategies. You will partner closely with the creation and design team to generate sensory and consumer insights that are directly relevant for the product design and formulation. You will also partner with commercial and marketing teams to ensure impactful customer engagement reactively and proactively. You will be the voice of the consumer. 



About You: 

To be successful in this role, you must have minimum 10 years of experience in the field of sensory and consumer research, preferably in the food and beverage industry. You should have at least 5 years of people management as well as experience in multicultural environment. You are strategic and insightful while being pragmatic and result oriented. More than anything, you are passionate about the field and want to make a difference.  





•    Proactively identify current gaps and opportunities in PX capabilities and insights in China, based on competitive analysis, IFF commercial strategy and key customer needs. Propose ideas and contribute to the definition of action plans to address them. Is responsible for the execution of those plans.
•    Manage PX China team including talent management, in alignment with PX Regional Director. Ensure effective communication cascading, training, and coaching of the team.
•    Drive the pilots of new PX capabilities in China.
•    Harvest, funnel and disseminate knowledge and insights from both internal and external sources across functions and regions, beyond China.
•    Be the ambassador of internal and external recognition of IFF expertise in sensory, consumer and cognitive science.
•    Work in close collaboration with Sales partners and Category Marketing to identify how PX can
impact business performance.
•    Influence the generation of high business impact projects for top 20 customers in China.
•    Proactively screen project pipeline, screen/challenge reactive requests for support, manage competing priorities, engage with stakeholders to align on the approach and allocate resources accordingly.
•    For most important strategic projects: drive/execute personally sensory, consumer or cognitive science research, ensuring the generation of actionable and valuable insights guiding product design, formulation and development in close collaboration with technical partners. Communicate and present in an impactful way the approach and/or insights at various stages to stakeholders - project team, customers, leadership team.
•    For all other projects, ensure appropriate support is delivered through the team.
•    Ensure timely documentation and system management: all necessary documents archived, tasks managing system updated, databases filled.

Job Requirements


•    High level of expertise in qualitative and quantitative methodologies, and related data analysis; being at ease with statistical programs such as R, SPSS, JMP, Xlstat 
•    Strategic thinking, learning agility and drive for results, creativity, problem solving and strong business acumen. 
•    Strong people skills and an effective team player and coaching skills 
•    Influencing and networking skills 
•    Ability to craft a compelling story driven by data to deliver insights. 
•    Demonstrating inclusive leadership within cross-functional teams 
•    Able to work autonomously with minimal supervision by manager.  
•    Excellent written and verbal communication skills in Mandarin and English    
Required Experience: 
•    Minimum 10 years of experience in qualitative and quantitative consumer research, preferably within food and beverage manufacturing.
•    Minimum 5 years of experience in people management experience. 
•    Degree in sensory science, psychology, chemistry, neuroscience, food science or behavioral science

Preferred Experience: 
•    Advanced skills in sensory and consumer methodologies and statistical analysis
•    Trained in qualitative research methods. 

Culture Principles 
•    ACT AS AN OWNER – We take ownership and work with passion and integrity. Our teams are empowered to make decisions and help the entire organization thrive. 
•    BE AGILE – We constantly push for progress and respond to the needs of our customers and the world with speed, skill, and creativity. 
•    COLLABORATE AND WIN TOGETHER – Our bond with our customers and colleagues will power innovation and our shared success. 
•    BE INCLUSIVE – We have a proud history of honoring and fostering diversity and inclusion. Our commitment is to embrace diversity of thought, enhance the feeling of inclusion for all employees and transform our future.  Your Uniqueness Unleash Our Potential! 



At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more…