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Product Experience Senior Researcher

Date: Nov 13, 2021

Location: Singapore, SG, 117610

Company: IFF Family of Companies

Job Description

Are you passionate about sensory and consumer insights and how they can impact product design, development, and creating optimal products people love? This is the most exciting time to join IFF and be part of its transformation with the recent merger. 

We are looking for a Product Experience (PX) Senior Researcher based in Singapore to guide product development and represent the voice of consumers within ASEAN and North Asia region. 


Your Focus


As Product Experience Senior Researcher (ASEAN & North Asia), you will be responsible to guide and drive sensory and consumer research activities and projects in alignment with business opportunities and corporate strategies. You will partner closely with the creation and design team with sensory and consumer insights that are directly relevant for the product design and formulation. You will also partner with commercial and marketing teams to ensure impactful customer engagement reactively and proactively. You will be the voice of the consumer.  


The role will report into the Product Experience Leader, Greater Asia.  


How You Will Contribute


  • Work with cross functional teams to effectively design or implement sensory and consumer insights methods for product development and formulation for the creation of products people love. 
  • Generate sensory and consumer data through:
    • Effective use of discriminative and descriptive sensory methods.
    • Design quantitative consumer tests.
    • Conduct qualitative consumer research (from creating moderator guides to moderating).
  • Analyze complex consumer and sensory data using statistical models, semiology, textual analysis, etc.; Translate effectively raw data into insights and actionable recommendations that support the development and design of products. 
  • Present findings to internal stakeholders and customers to guide development and showcase consumer understanding in the products developed. 
  • Contribute to building expertise in sensory and consumer methods and related statistics methods.
  • Responsible for supporting development, implementation, and education of new research tools/models of the Product Experience Team in the region. 
  • Collaborate with regional and global Product Experience Team. 
  • Coach and mentor junior team members 

Job Requirements

What you will need to be successful


  • Degree or Master’s in Sensory Science, Psychology, Neuroscience, Food Science or any other relevant discipline
  • 8-12 years of experience in the field of sensory and consumer research, preferably in the food and beverage industry. 
  • Strategic and insightful while being pragmatic and result oriented. More than anything, passionate about the profession and want to make a difference.
  • High expertise level in qualitative and quantitative methodologies, and related data analysis; being at ease with statistical programs such as R, SPSS, JMP, Excel stat.
  • Advanced skills in sensory and consumer methodologies and data analysis preferred
  • Trained in qualitative research methods, expertise in advance statistics.
  • Learning agility and drive for results, creativity and problem-solving skills.
  • Strong people skills and an effective team player.
  • Influencing and networking skills.
  • Ability to craft a compelling story driven by data to deliver insights. 
  • Able to work autonomously with minimal supervision. 
  • Excellent written and verbal communication skills in English, additional language relevant to Asia region is a plus.
  • Willingness to travel (25%) post COVID.


IFF is an Equal Opportunity Employer.


At IFF, we believe that your uniqueness unleashes our potential.  We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more