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Sales Coordinator

Date: Jan 15, 2022

Location: Singapore, SG, 117610

Company: IFF Family of Companies

Job Description

It's an exciting time of growth for IFF, we’re inviting dedicated and passionate individual to join us as Sales Coordinator for our Singapore Nourish division, to be located in Science Park II, Singapore. This role will be reported to a Sales Coordinator Manager. The role will provide comprehensive & broad-based support to the regional key account manager & local account manager.

Your Focus
As Sales Coordinator, you will be expected to become an integral component of the IFF Commercial team, this will include providing comprehensive administrative support, taking responsibility for regular client communication/ interface in all formats, promoting customer satisfaction.

Job Requirements

How You will Contribute

  • Be a first point of contact for customers (both internal and external) related to commercial administration matters, sampling, documentation, and existing business queries.
  • Work closely with other IFF functions such as GRA, QC, operations, supply chain and the relevant IFF production facilities to manage and see through to completion any actions relevant to the Customer projects / requests.
  • Coordinate communications between the external customer and IFF departments and ensure timely reply to questions and follow-ups on actions.
  • Correct, timely and accurate usage and maintenance of IFF and SAP systems according to the IFF business rules (e.g., pricing, customer master data, product submissions, etc.), ensuring data integrity
  • To ensure that the price lists for the Customers are maintained throughout the year.
  • To ensure that data bases i.e., documents, price list located on dedicated account share-points are kept updated. 
  • Support the commercial manager by running SAP business reports related to sales and order intake, plus any subsequent commercial review or discussion.
  • Back-up for the other sales coordinator in Singapore. 
  • Liaise directly with the Customers on relevant matters when required, both on a proactive and reactive basis.

What you will need to be successful

  • A professional certificate/Diploma/Advanced/Higher/Graduate Diploma in any field.
  • A minimum of 1 year experience in sales service / commercial support / customer service or related position
  • Fluent in English. Additional language skills are an advantage
  • Experience with the use of SAP in a customer service and logistics environment preferred. 
  • Good computer literacy in Microsoft Office program (Word, Excel etc.)
  • Able to handle sensitive/confidential information
  • Excellent interpersonal skills and solutions oriented with the ability to interact and coordinate activities with internal support team and customers
  • Good organizational skills
  • Accuracy and attention to detail
  • Ability to prioritize to guarantee that all issues are allocated the required time to be handled in a professional manner
  • Ability to learn quickly and work with projects related IT systems
  • Ability to work independently and remain aligned to commercial team
  • Proactivity, flexible mindset and willing to go the extra mile


IFF is an Equal Opportunity Employer

At IFF, we believe that your uniqueness unleashes our potential.  We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit to learn more.