Customer Service Representative

Job Description

It’s an exciting time to join IFF’s Customer Service for Fragrances!

We are looking for someone to join our talented team of 20 Customer Service dedicated representatives, coordinating the fragrance B2B supplies to all IFF customers.

The role of the team is to create and maintain sustainable client-centered relationships with our customers. This is a very interesting and diverse role. This is a challenging role requiring a hands-on, pro-active self-starter that learns quickly and gets things done in an international highly dynamic environment.

About You

To be successful in this challenging role you must have 5-6 years of relevant Customer Service experience or a similar position in a multinational company. A Bachelor degree is required. Professionalism, self-development and being a good team player are key values. You will need to demonstrate excellent interpersonal and communication skills. You have good collaboration skills, are a quick learner and able to work with people from all backgrounds and disciplines.

You will spend your time... 

• Responsible of order entry and rescheduling into SAP and pro-actively monitoring the order fulfillment process; 
• Responding to order-related customer inquiries and facilitating decision making which is acceptable for both the customer and IFF; 
• Consistently working on maintaining good understanding, communication and relationship with our Logistic team; 
• Building sustainable relationships and trust with customer accounts and commercial teams through open and interactive communication; 
• Ensuring success and customer satisfaction by close monitoring of IFF customer KPI's and score card; 
• Facilitating regular service reviews with your customer accounts; 
• Handling customer complaints and credit notes in a timely and professional manner; 
• Contributing to team effort by accomplishing related results as part of your backup role. 

Required Skills 

• Excellent communication and presentation skills are crucial, with a high level of professional behavior both internally and externally; 
• Pro-active, accurate and strong organizational skills; 
• Flexible, adaptable and manages stress well; 
• Good interpersonal skills and an ability to work with people from all backgrounds and disciplines to achieve desired objectives. Can deal with people at all levels and cultural diversity; 
• Competent in the areas of change management, initiative, creativity, assertiveness and decisiveness; 
• Detail-oriented, can provide deep dive analysis; 
• Understanding of export documentation process is a pre, good knowledge and understanding of incoterms; 
• Ability to multi-task, prioritize and manage time effectively; 
• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results; 
• Good computer skills (Excel, Word, Power Point and Outlook). SAP is preferred. 

Required Experience 

• 5-6 years of relevant Customer Service experience or a similar position in a multinational company. 

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…