Application Service Manager

Long Description

It’s an exciting time to be part of the IFF IT team. IFF is 130+ years old, has greater than $5BB Revenue, contains over 20,000 employees, supports 160 locations, serving 33,000 customers with 150,000 products. IFF is transforming our services to meet the heightened expectations of a highly creative, international and mobile workforce.  With the public announcement of a 2021 merger with the Nutrition & Biosciences division of DuPont, this role will demand the very best of a service management position in support of a $12BB industry leader with 500 locations and 27,000 colleagues that fully leverages cloud and digital.  The service manager – ERP/NERP Applications is accountable for support and maintenance of applications within IFF space.

Long Description

Some of the key responsibilities for this role will include...

• Accountable for Run and Maintenance of the ERP/NERP suit of applications.
• Act as change manager and drive operational rituals like change review board and reporting per workstream.
• Overall responsible for Change and release management for the ERP/NRP suit of applications.
• Own the ERP/NRP release calendar and update it according to the different circumstances. Also makes sure the right communication is sent out.
• Chair the CCRB meeting between of BVMs/BPMs and the IT outsourcing partners
• Act as a gatekeeper for all change enhancements for SAP/ERP/NERP domains.
• Preform a periodic review of the change bucket allocation on a monthly bases and make sure the maximum utilization is hours without any overrun.
• Help the BVM/BPM team to prioritize the enhancements on a monthly basis to achieve the right utilization of the enhancement hours and make sure the priority changes are implemented.
•  Check weekly status reports from the IT outsourcing partners and take the corrective actions if any. Ensure the partners are delivering as per agreed SLAs.

Job Requirements

Executing for Results

• Possesses an extensive and distinctive track record, particularly with service management

improvement of the alignment between business and technology.

• Translates the mission of the organization into service management plans and strategies
• Rigorously holds oneself and others accountable for achieving high levels of individual and

organizational performance.

• Strong and demonstrated ability to inspire and rally organizations around service management,

continuous service improvement, and customer-centric service delivery

Building Relationships and Using Influence

• Strong communicator, listener, and presenter, with the ability to work with various levels of the organization. Has the ability to influence both directly and indirectly and build consensus throughout the business and IT outsourcing partners.
• Interest and aptitude in forming strong, lasting business relationships with strategic partner and business teams.
• Exhibits strong communication skills and build strong rapport and credibility with business leaders; does not rely on jargon and can translate the technical into layman’s terms.

Long Description

Required Skills

Deep knowledge in a selection of the following technologies and process:

• The candidate should have deep experience managing highly complex ERP application (SAP, Oracle, NERP) suit for multibillion-dollar enterprises.
• The candidate should have hands on experience in IT service, change and release management processes.
• The candidate should deep understanding and working experience with the ITIL processes.
• A person with hands on experience in managing software outsourcing partners.

• Hands-on approach in IT project management and implementation.

Required Experience

• Bachelor’s degree with 12 plus years’ experience or master’s degree with 10 plus years’ experience in Computer Science or related field.
• Certifications in key technologies helps to establish a keen sense of learning.