Sales Assistant

Job Description

IFF is a global creator and manufacturer of scent, taste, nutrition, and biosciences solutions that puts the needs of our people, customers, and communities at the heart of what we do.

Our team in Poland is offering a Sales Assistant position for Flavors Department.

The primary function is to provide commercial, administrative, and project related support for the Account Managers in the country.

The role involves direct daily contact with customers, maintaining and improving the high level of customer service that IFF is really proud of. Building solid and trustful relationships with both external customers and internal IFF cross-functional & regional departments is a key responsibility as well. Teamwork and operating as One IFF is essential.

Main responsibilities: Administration and Sales Support

• Provide sales support to 5 account managers
• Keep direct contact with customers via phone and email, the language of communication is English and Polish
• Coordinate with IFF functions for task completion like preparing price offers, creating documents and book samples
• Coordinate communications between customer and IFF departments like Regulatory, Creation and Customer Service
• Coordinate project briefs through SalesForce from admin point of view
• Monitor project timelines and progress and keep updated sales managers and customers
• Track samples, quotations & documentation for customers
• Update databases in IFF Microsoft Team environment
• Organize internal and external calls and meetings between IFF Creation and Design team and the customers.

Job Requirements

• Bachelor degree (preferable)
• Previous customer service/support experience is an advantage, but we are open to hire fresh-graduates as well
• Fluent English and Polish is a must
• Strong problem-solving, organization and project coordination skills
• Ability to prioritize and manage deadlines • Results driven, customer-oriented attitude
• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results
• Flexible mindset, excellent interpersonal skills

Position type: Full time Job location Warsaw, Poland

About IFF

At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age and sex or veteran status. We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more…