Key Account Manager (Remote)

Job Description

The Pharma Solutions business will be taking on its next chapter of growth as a trusted partner for the pharmaceutical industry with the announcement to sell Pharma Solutions to Roquette. This move will position Pharma Solutions to expand its industry leadership through continued investment in innovation to meet the evolving needs of pharmaceutical manufacturers and developers worldwide.

The sale is presently expected to close in the first half of 2025, pending regulatory approvals and other closing conditions. The Pharma Solutions business unit will remain a part of IFF until close and, at such time, it will transition to Roquette. In applying for this position, you acknowledge your awareness that the position is a part of the Pharma Solutions business unit and has been identified to transition to Roquette.
 

IFF is committed to doing better for our people, customers, and communities. Our purpose and our vision apply across everything we do and everywhere we work.  We support our customers in the Pharmaceutical and Nutraceutical industries with both products and expertise and are proud to work with companies dedicated to keeping people vibrant and healthy. We provide a broad and unique range of well-known excipients – the inactive substance that serves as the vehicle for an API or drug –used across the pharmaceutical industry. Our portfolio is designed to deliver performance and cost advantages in various oral solid dosage forms.

IFF’s Pharma Solutions business is looking to add a Key Account Manager to its outstanding North American Commercial team. We are searching for a talented person to help build customer relationships and drive programs that support growth at our customers. This position is based in our Wilmington offices, but will be remote/home office.

• Understand and leverage IFF’s strategy, values, organization, capabilities, proprietary technologies, resources, product and service offerings. Ability to convey technical/scientific data to all audiences.
• Position IFF as a strategic trusted partner by creating winning value propositions that satisfy customer needs and support them in achieving their business objectives
• Identify customer needs aligned with the company solutions. Cultivate deep customer relationships at all levels through intensive networking and providing best in class customer service
• Understand customer strategy, brands, potential and how IFF will deliver value to their business
• Develop new business opportunities for the company’s entire product range for new and existing customers
• Create, maintain, present and professionally execute account plans aligned with business objectives.
• Prepare sales reports and new business activity reports for the company management
• Be accountable for accurate periodic sales forecasts and understanding of variances to forecasts and budgets

Qualifications:

Education: Bachelor’s Degree required – preferably in science related field; or an equivalent combination of education and experience

Experience:

• 7 years of technical sales or sales related experience desired. 

•    Functional Skills: Proven business planning, sales/networking, execution, and follow-through skills required; experience setting annual goals and action plans for territory including key account plans; experience providing education and training to influence sales; demonstrated success in identifying and developing new business opportunities into sales; excellent verbal and written communication skills.

•    Leadership/Behaviors: Excellent customer focus; proactive; collaborative; self-motivated; driven to compete and succeed; high ethical standards

•    Domestic travel, up to 40% of the time, required. 

•     Excellent interpersonal, communication and problem-solving skills with the ability to lead and coordinate activities with internal support team and customers.

Preferred background:

•     Knowledgeable of pharmaceutical industry trends, companies, technology. Formulation experience is a plus.

•     Bachelor’s degree preferred in technical fields; biology, chemistry, chemical engineering, pharmacist

•     Business to business sales experience in a technical sales environment